Refund policy

Returns and Complaints

The detailed rules governing returns and complaints are set out in the Store Terms and Conditions. Below is a summary.

Right to Withdraw

If you are a Consumer, you have the right to withdraw from the Contract within 14 days of receiving your order, without giving any reason.

To exercise your right to withdraw from the Contract, notify us of your decision using:

  • the withdrawal link available in the footer of the Store;
  • the contact form available under "Contact";
  • the order return option available after logging in to your Customer Account.

You may use the withdrawal form provided in Appendix 1 to the Terms and Conditions, but this is not mandatory. Once we receive your request, we will send you confirmation and return instructions.

Returning the Product

You must return the Product no later than 14 days after notifying us of your withdrawal from the Contract. The deadline is met if you dispatch the parcel before the 14-day period expires.

The Customer bears the direct cost of returning the Product. You have two options:

  • return the Product yourself, at your own expense, using a carrier of your choice;
  • use the paid return option offered by us, we will provide its price with the return instructions and deduct it from your refund.

Return address:

Beyond Functional Food
ul. Duńska 11/SIGMA 1.06
54-427 Wrocław
Poland

Condition of the Returned Product

The returned Product should be undamaged, clean, in its original packaging and must not show signs of use beyond what is necessary to establish its nature, characteristics and functioning. The Customer is responsible for any reduction in the Product's value resulting from handling it beyond what is necessary for this purpose.

The right to withdraw from the Contract does not apply to:

  • Products that are liable to deteriorate rapidly;
  • Products with a short shelf life;
  • Products supplied in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery.

Refunds

If you validly withdraw from the Contract, we will refund all payments received from you, including the cost of delivering the Product. The delivery-cost refund does not include any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by the Store.

The refund will be made no later than 14 days after we receive your statement of withdrawal from the Contract. However, we may withhold the refund until we receive the returned Product or you provide proof that it has been dispatched, whichever occurs first. The refund will be made using the same payment method used for the purchase, unless we expressly agree otherwise.

Uncollected Parcels

Failing to collect a parcel does not, by itself, constitute a statement of withdrawal from the Contract. If you wish to withdraw from the Contract, notify us using one of the methods described above.

If a parcel is not collected and is returned to the Store, we may seek reimbursement of the actual and reasonable costs of returning it in accordance with applicable law.

Complaints

The rules for submitting and handling complaints concerning Products that do not conform to the Contract are set out in Section 5 of the Store Terms and Conditions. You may submit a complaint using the contact form or in writing to the address specified in the Terms and Conditions.